When the healthcare insider becomes the patient
I found out about my brain tumor through MyChart while sitting at home alone. The communication that followed left me with more questions, and finding another specialist was harder than it should have been. This talk examines what patients need in vulnerable moments, how trust is built or lost, and what healthcare organizations can learn from the gap between access and experience.
What the room walks away with
Practical questions about communication, discoverability and the patient experience.















